FREQUENTLY ASKED QUESTIONS (FAQs)
What is the Hope & Heroes Walk?
Now in its ninth year, the Hope & Heroes Walk is the best way for the community of people engaged with Hope & Heroes-- patients, families, doctors, nurses, board members, donors, volunteers, etc.-- to join together to build awareness and raise funds. The efforts of each participant go a long way toward providing hope for the families forced to face the daily challenges caused by pediatric cancer and blood disorders. All who have attended agree that it is an inspirational day of caring & fun!
When is the Hope & Heroes Walk?
Sunday, May 20th, 2018. Check-in (and day-of registration) will start at 9:00 AM and the Walk will begin at 10:15 AM. Plan to stay afterward for family fun!
How is the money used from the Walk?
The funds raised through the Walk will help Hope & Heroes continue supporting the patients, programs and research at the Division of Pediatric Hematology, Oncology & Stem Cell Transplantation, Columbia University Medical Center.
How do I register?
Click here to register for the 9th Annual Hope & Heroes Walk. Once your registration is complete, you will receive a confirmation email. If you prefer to register over the phone, call 1-855-HNH-WALK (855-464-9255). Online registration ends on May 18th at 3:00 PM (EST).
You can also register on the day of the Walk. Registration opens at 9:00 AM.
How much does it cost to participate?
Participating in the Hope & Heroes Walk is FREE, but we ask every walker to CHALLENGE themselves and try to raise $200. Check out our Fundraising Tips and Tools You Can Use pages for more information.
What happens after I register for the Walk?
After you complete your registration form, you will have access to your participant center, which includes your personal fundraising page. We strongly recommend that each walker customize their personal fundraising page with a picture, their connection to Hope & Heroes, and a call to action! If you need help navigating your participant center or updating your personal fundraising page, please do not hesitate to contact us at Info@Hopeand HeroesWalk.org or 1-855-HNH-WALK (855-464-9255).
Can I register for the Hope & Heroes Walk the day of the event?
Yes. While we strongly encourage you to register online prior to the Hope & Heroes Walk, we do offer registration at the event. When you arrive at Pier 84, proceed to the "New Registration" table to complete the necessary forms.
Can my child participate in the Walk?
The Hope & Heroes Walk is for all ages! With a little help from an adult, children have the potential to be great fundraisers. Who could say no to a child who is raising money to help other children?
I’m walking and my family will join me. Should they register for the Hope & Heroes Walk?
Yes. All walkers, regardless of age, must register to participate in the Hope & Heroes Walk. This is for insurance purposes and to ensure that each participant qualifies for fundraising incentives.
My Participant Center isn't working. What should I do?
Our fundraising platform may not function well on certain browsers. If you are experiencing difficulties with your fundraising page contact us for further assistance.
What is a Walk Team?
A Walk team is a group of family, friends and community members who come together to support Hope & Heroes at the Walk. Forming a team is a great way to build morale and camaraderie among co-workers, family members, and friends. Teams are led by a Team Captain. Keep in mind, there is no limit to the number of team members you can have. The larger the team, the more funds, and awareness raised for Hope & Heroes!
What if I cannot attend Hope & Heroes Walk? Can I still raise funds?
Absolutely! You can register for the Hope & Heroes Walk as a virtual walker by clicking here. You’ll have access to all of the online fundraising tools and will be eligible for our fundraising incentives, just as if you attended the Hope & Heroes Walk.
How can my company match my funds?
Every company has its own unique requirements so check with your Human Resources Department and ask for a matching gift form. Make sure you include your name and team name, if applicable, so we can apply the match correctly. The completed form can be mailed to Hope & Heroes, 161 Fort Washington Ave., IP-7, NY, NY 10032 or emailed to Info@HopeandHeroesWalk.org.
Will the matching gift be displayed on my personal fundraising page?
Yes! As soon as we receive the matching gift from your company, we will add it to your personal fundraising page.
Who do I make checks payable to?
Please make checks payable to Hope & Heroes. Don't forget to include your name and your team name in the memo of each check.
How long does it take for checks to show up on my account?
Checks that are mailed to the Hope & Heroes Office before the event can take about a week to appear on your account. Any donations handed in at the Hope & Heroes Walk can take up to a few weeks to appear on your account. You also have the option to enter check and cash donations onto your personal fundraising page by logging into your participant center. If you need help entering your check and cash donations, please feel free to call the Hope & Heroes Walk Office for help! We can be reached at Info@HopeandHeroesWalk.org or 1-855-HnH-WALK (1-855-464-9255).
When do I get my Hope & Heroes Walk T-shirt?
If you raise $100 or more before or on the day of the Hope & Heroes Walk, you will receive your official Hope & Heroes Walk T-shirt at check-in. After the Hope & Heroes Walk, you must raise $150 or more and complete the prize form by the deadline in order to receive your official Hope & Heroes Walk T-shirt.
How do I obtain my incentives?
In order to claim your incentives, you must complete an Incentive Form, available online after the Hope & Heroes Walk. Once the form is submitted and processed, your incentives will be mailed to the address provided. This process takes approximately six to eight weeks.
Can I donate to a team participating in the Hope & Heroes Walk?
Yes, you can make a donation to a team participating in the Hope & Heroes Walk. This donation will count toward the team's fundraising goal and will appear on the team's fundraising page. Please keep in mind, only donations made to an individual's fundraising page can be applied to their fundraising rewards.
How do I turn in donations?
Credit card donations made online are automatically received by Hope & Heroes. If you've collected cash or check donations, you can hand them in at the Hope & Heroes Walk or mail them directly to Hope & Heroes, 161 Fort Washington Ave., IP-7, NY, NY 10032. Remember to include the name of the walker and team in the memo of the check. Please do not mail in cash donations. If you've collected cash donations and would like to turn them in, please write a personal check for that amount or a get a money order to mail in. When you mail the donation in, please be sure to include the donor's name as well as the walker's name.
Are donations tax-deductible and how do I get a receipt?
Yes. All donations are tax-deductible to the fullest extent allowed by law. For credit card donations, a receipt will be emailed to you within minutes of making the donation. For check donations, a copy of your cleared check serves as your receipt and we will also send you a letter by mail. For your records, our Tax ID number is 74-3066193.
Where is the Hope & Heroes Walk?
The 9th Annual Hope & Heroes Walk will be at Pier 84, NYC. The entrance to the pier is at 44th Street and the West Side Highway. The Walk takes place right next to the Circle Line dock. Detailed directions and parking information can be found here.
Where do I check-in when I arrive at the Hope & Heroes Walk?
Check-In is split into two sections, Top Team Check-in and General Check-In. Those that qualify for the Top Team Check-In will be notified prior to the Hope & Heroes Walk. When you arrive at the Hope & Heroes Walk, follow the signs to the appropriate area. Check-In is completed individually, and there will be designated Team Meeting Areas at the event for your team to gather.
How long is the route?
The Hope & Heroes Walk is a non-competitive event that will follow a one-mile route. We will walk south from 44th Street for about a half mile, turn around and walk back to Pier 84. The path is wheelchair accessible and we will NOT cross the West Side Highway. Marshals will direct participants and provide assistance along the route.
What if I don't want to complete the walk route?
No problem! All walkers will be allowed to walk as little or as much of the route as they can. Completing the walk portion of the event is not a requirement.
What should I bring to the Hope & Heroes Walk?
The Hope & Heroes Walk is happy to provide breakfast items, snacks, and water throughout the event. If you have any food allergies or dietary requirements, we strongly recommend that you bring your own food and beverage. If there is rain in the forecast, consider bringing an umbrella or rain jacket. Lastly, be sure to bring any cash and check donations to turn in!
What do I wear to the Hope & Heroes Walk?
We strongly recommend that every attendee dresses in layers and wear comfortable walking shoes. Please keep in mind, there is no baggage check at the Hope & Heroes Walk.
What if it rains?
The Hope & Heroes Walk takes place RAIN or SHINE! If rain is in the forecast, please dress accordingly. If there are dangerous weather conditions expected, the Hope & Heroes staff will provide updates on the status of the walk via email, website announcements, and social media posts.
Will food be available at the Hope & Heroes Walk?
Light snacks and water will be available at the start line, rest stop and at the finish line. There will be additional food during the "family fun" portion of the day, held after the Walk. If you have any dietary restrictions, please plan to bring your own food and/or beverages.
Are pets, bicycles and in-line skates allowed?
Bicycles and inline skates are not allowed. Pets are allowed, however, they must remain on a leash at all times and they cannot go on the grass.
Before making the decision to bring your pet to the Hope & Heroes Walk, please keep in mind that not everyone is comfortable with pets, many people are allergic, and many pets react differently in large crowds than they do at home.
Got questions? Feel free to contact the Hope & Heroes Walk Office anytime!
Info@HopeandHeroesWalk.org or 1-855-HnHWalk (1-855-464-9255)